3,000+ Club. I fly almost 100% Delta. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. 19952023, The Independent Traveler, Inc. Announcing Our 2023 Cruisers' Choice Award Winners! To learn more, see your travel agent or call 0344 338 8663. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Do I have to change both? Princess EZair - Flights for Your Cruise - Princess Cruises eZAir: Service Information - Princess Cruises Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Does anyone have a direct number for ezair? Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Air payment is due on the date of the final cruise payment not at the time of air booking. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Then after pushing her further she said to call the main Princess number. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? EZ Air not so easy. - Princess Cruises - Cruise Critic Community This special number is operational only in the United States and Canada. Plus, you'll find a host of other exciting benefits: This special number is operational only in the United States and Canada. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Contact Us: Princess Cruises This past Monday I finally got the notice, almost two months after the change was made by United. Two weeks ago I had a flight on AA changed 48hrs before the flight. Should I be buying my own air at this point? Mark Inappropriate. We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Payment is due immediately upon time of air booking. Posted July 10, 2013. And we love Air Canada. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. What a concept, customer service actually doing their job! Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. Announcing Our 2023 Cruisers' Choice Award Winners! Location of This Business. Is there a different number to call once your out of the US? Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. Sometimes we'll book two days before if there's a chance of experiencing jet lag. Does anyone know the number for EZ Air that you call if you have any problems? EZ Air Phone Number - Princess Cruises - Cruise Critic Community I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Something happened to me . Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). Click here to reload the page in order to enable certain features. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. It seriously shouldn't be this difficult. EZ Air nightmare - help! - Princess Cruises - Cruise Critic Community They will put you on hold while they call the EZ Air folks. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Ive tried it; thats why I was hoping someone had a direct number. Not that unusual especially now. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! Princess representatives are available to answer this emergency en route line from. It's called In Route Assistance. No fee until 45 days prior to departure. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Book flights, excursions, spa appointments, and more! Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. Air charges are fully refundable until 54 days prior to departure. Ezair phone number - Princess Cruises - Cruise Critic Community Question - should I care that Princess hasnt notify me? These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Air charges are non-refundable (e.g. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. Here are 3 reasons not to book cruise line air. This definitely sounds like it could all be attributable to Delta scheduling. In our case, Princess hasnt updated there flight schedule with the airline schedule. Call center hours 24 hours, 7 days. I tell you how it works and why it is a great servic. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . Princess EZ Air | WHAT TO DO IF YOUR FLIGHT IS CANCELED | Princess An airline credit memo will be recorded minus applicable fees. This is a dedicated phone number, not the Princess contract number. Have you tried calling the airline directly? Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I check other private website for air flights and they are the same as Princess schedule. I just talked to Princess & verified those numbers. I have never been able to call them directly. They were able to make it work. I have never been able to call them directly. Navigate phone maze to a human Press 2 then 3. Outside of the United States and Canada you may reach us at 661-284-4410. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. It also offers Late Arrival Protection something not offered by other major air booking websites. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. This is just what I needed. Your flights will be updated soon." They are both correct. Very important to have ifneeded using EZ Air. trbarton, January 21, 2019 in Princess Cruises. Payment is due immediately upon time of air booking. EZair --- a warning - Princess Cruises - Cruise Critic Community Payment is due immediately upon time of air booking. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. Fees apply within 45 days. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. Restricted fares are non-refundable and must be paid in full at the time of booking. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. The numbers are also listed on your boarding pass. October 10, 2009. Changes are not permitted and will result in 100% cancellation fee. Gosh! I have Air Canada booked through EzAir for August. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Click here to reload the page in order to enable certain features. If you leave next Monday then your flight should be ticketed. Fees apply within 45 days. A week later it's til hasn't changed so I called united. It took EzAir a couple of days to say there was a itinerary change. You may call us toll-free at 800-545-0008. Thanks for posting those numbers. Dress Code and What to Pack for a Cruise. If the flights have been paid for by Princess- I always call Delta. Their price is lower than the airlines,that's why I am asking. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. Air payment is due on the date of the final cruise payment not at the time of air booking. Announcing Our 2023 Cruisers' Choice Award Winners! trbarton, December 30, 2016 in Princess Cruises. Tom AF-1 12.4k March 4, 2007 Cincinnati. Anyone else been through this - what should I expect that Princess will do? Yes, to change one way you have to change both. I tested this out this morning with other ticket agency and they show the same as Princess. RDC1 4.4k December 20, 2010 #3 Posted April 28, 2017 Murray said: Does anyone have an email address for. . Two weeks ago I had a flight on AA changed 48hrs before the flight. Click here to reload the page in order to enable certain features. They will put you on hold while they call the EZ Air folks. I have received notification from Air Canada each time. Its so expensive now. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Posted October 6, 2018. Access fares lower than most public prices. After 3 hours on the phone with AA finally got a flight a day early that was workable. Not that unusual especially now. Login : Cruise Personalizer : Princess Cruises This is what travel insurance is for. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. 6 Best Reasons to Book Cruise Line Air (and 3 Reasons Not To) Luckily I check with the airline app for the latest flight time. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. Plus, book flights now with no amount due until cruise final payment. They are both correct. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. CruiseHealth FAQ. Powered by Invision Community. . On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. The OceanReady Process. By Very important to have if needed using EZ Air. Exact same situation. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Best time to dial 2pm. Common Questions and Topics. Lesson learned - you gotta really push back! If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! I suspect that a lot of what @CineGraphicsays could very well be the case. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast See for yourself! After 3 hours on the phone with AA finally got a flight a day early that was workable. trbarton, January 21, 2019 in Princess Cruises. Of course that's the regular Princess number and they won't let you speak with EZ Air. But when I clicked the view eticket button it had an eticket error. ? You can do it online. They are both correct. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Customer Service Email - Princess Cruises - Cruise Critic Community Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. Air charges are fully refundable until 45 days prior to departure. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. EZAir used to be easy and reliable. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. 1. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!).
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