**Well cover duty costs on all orders. - AGG10030-105-16 My entire backside was almost exposed. I don't have the original packaging, can I return? We do not have the ability to place an order on your behalf. You can track your order at the top of this page using your order number from that email. Having looked into this, I can see your order was placed using our 8 working day shipping method and this would make your estimated date of delivery the 10th of February. " Faulty item but excellent customer service. Really appreciate the help! (and shes lookin better than ever). Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. Find out how we combat fake reviews. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Read full review of Nasty Gal and 1 comment. Our NGVIP delivery service gives you unlimited next day or standard delivery for a whole year I returned the boots and only received $22.10. This will usually be because the stock wasn't in the warehouse when we came to process your order. 2023 Trustpilot, Inc. All rights reserved. As the tracking for your order hadn't updated as recently as we'd hoped, this would mean the courier is having trouble processing the order for delivery and which explains the delay in receiving your items.When an order doesn't arrive when expected, there is a certain timescale we must allow for the courier to resolve any delays and to carry out delivery as planned, which is why you've been asked by our customer services team to allow longer for your order to arrive. As I can see your tracking link hasnt updated for some time now. Both my dress and my cami tank top came broken. Highly recommend. Just pop your items in any sealable, waterproof, and non-transparent packaging. I returned two items, and only received a refund for one of them. They sent me the wrong item and the wrong size. Please find QR Code to return your order GUK106832465 attached. Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Claim it and get a lot of features. This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes. I rather have not purchased if I had known! When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. Please use the returns portal to get your returns label. The package was expected to arrive by December 23. One, I didn't want to return my order and 2, my money is not in my account. I will be sure to pass on your thanks. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. Different size and properties to the advertised item. The buttons were ripped off of the seams. the next day or standard delivery options! I ordered a Jacket and 2 t-shirts from Nasty Gal and when my order arrived it was completely incorrect (they sent me an assortment of Lingerie) Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. 60% Off Sitewide Sale (Nasty Gal Coupons) . I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Good to know We've gone paperless! Were sorry but the Twitter customer service contact channel is no longer available. The total amount was 847.00 . April 26. I have been emailing with the customer service reps for over two weeks to get this sorted out. Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. My item is in UK sizing, but Im not in the UK? I told her I never received one and therefore did not have one. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website. Log in to the returns portal. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. Jessica I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. So helpful and friendly. Download the app for an exclusive extra 20% OFF*. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Here are 8 tips for writing great reviews. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Shopping & Fashion Clothing & Underwear Clothing Store Nastygal Nastygal Reviews 9,823 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant HS Han s 1 review GB A day ago Lost item She asked for my invoice number. Some of our items do come back in stock, so keep checking back! Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. Refund of 3 missing items. Do not shop here. You have also been charged 2 for the returns fee. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. I received an incorrect item, what do I do? The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. In the account information section, you have the option to change your password. The automated not doesn't recognise my order number, which is irritating but when recovering the order via email ot just tells me to be patient! Help future customers by talking about customer service, price, delivery, returns & refunds. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. Nasty Gal Reviews 2023 | Trustindex.io When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. I was dancing and I certainly wasn't jumping around and going crazy! I ordered a snowboard jacket and pants. It took over three weeks to arrive. The original Nasty Gal founded by the self-proclaimed "girl boss" Sophia Amoruso started as a one-woman vintage-clothing seller on eBay and later expanded into an online retailer that sold. Don't worry, just package your items in something non see-through, sealable & waterproof. Hi ThomasThank you for taking the time to leave this review. However it's great to know that Greziel was able to get this sorted for you. Still cant see it? A person emailed me and said they had changed my address and I should get my order within the next day. I've bought a few items which I've been very happy with and recently received some boots which had slight marks on. She hung up and got rid of my email. NastyGal ranks 2497th among Women's Clothing sites. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. * One or more of these files was not uploaded due to an invalid file type. We don't refund shipping charges for those countries listed outside of the EEA. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Guess what, it is disconnected. I had to leave the dance floor and tie a sweater around my waist. But my order arrived in the Irish hub on the 4th of December so the storm will not have effect the delivery from then on. April 26. Need this to be found and shipped. If your delivery date has passed, please get in touch by going to the 'contact us' tab. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The package was scanned on December 22nd and no further info has been updated since then. She threw in a joke, too, which set the tone for my day. includes Click and Collect services as well. These things happen but so glad I got it sorted so quickly! Don't buy this dress! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Nastygal Reviews | Read Customer Service Reviews of nastygal.com | 3 of 457 Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. [protected], Desired outcome: Customer service. I am close to reporting them as fraud as this cannot happen to other people. Claim it. but a different item to the one ordered. : April 10. Retailer website will open in a new tab. Last Tested. This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. We really appreciate your feedback. I placed an order from Nasty Gal on December 12. Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. It might be okay to wear out to dinner and that's it. During this timescale, we don't need to contact the courier and neither do you, nor would we advise you to. Take CareHamza. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. I explained that the wrong size was sent and want to send it back. Hello Isabella, thank you for your review regarding your most recent experience with our brand. Nastygal Reviews - Read 446 Genuine Customer Reviews | nastygal.com If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Nasty Gal, sourced from millions of other customers that come here to GetHuman each month. I have 3 missing package from FedEx! This experience has been extremely frustrating and I feel like Customer Service fell short. I am outside of the returns policy, can I return? Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. Normally I dont leave reviews because cba, but this time Customer Service deserve a positive feedback.Ive received a bikini set without the bottom and CS (Lucy H) sent me a new ser straight away.Thanks very much guys! #1 Jefferson, Wi. Items must be unworn and unwashed with the original labels attached. I am asking you to please refund my money in the form of a check. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. She told me it came from England and I would have to contact them and send it to them. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. automatically applied at checkout when selecting the next day or standard delivery options, this Why wasnt it specified on the order page? Cant use your discount code? Just to contact facebook. Are Nasty Gal Clothes Actually Worth the Hype IRL? Shop for cute stuff with perks as a NGVIP, checkout with speed and ease, track your order at any time, keep up with your fave pieces by adding them to your wishlist, order with Apple Pay, and stay in the loop with notifications! Took minutes. 70% off + Extra 10% off Nasty Gal Promo Codes. Thanks Jayne, Hello Ella,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. Please note the USA Express Shipping service cannot be used for military postcodes. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. Login to our returns portal. Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. It's that simple, so just follow this 3-step process and enjoy your Nasty Gal online . FAST, TRACKABLE & COST EFFECTIVE using the returns portal. I am outside of the returns policy, can I return? False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. \r\n\r\nRun.". Once you have processed and paid for your return in the portal you're ready to post it off! 50% Off Nasty Gal Promo Codes & Coupons | April 2023 Really lovely quality, I absolutely love my new clothes.thank you Nasty Gal !! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They messed up my address and didn't contact me, which is why I didn't receive my order. Select your preferred return method and get your trackable returns label, just follow the easy steps above. I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. Your return gets processed by our returns team and your refund is then processed. Looking forward to your reply, speak soon. My order number is GEU100792984. You'll get an email once we receive your returned item. Will definitely be ordering again especially with such a good customer service team! I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. If you do not want to consent to this use, please do not contact us other than by email. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online.". X. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. I wanted to wear the item of clothing for 3 events in the past week and was not able to. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. Can I return more than one order in the same parcel? They suck and don't even apologize for all of this [censored]. If it's before the advised shipping date and you've had your dispatch email, then its on its way. I would have liked for Customer Service to have taken me more seriously and offered a more empathic resolution besides waiting for a month and getting a partial refund and the other items sent again. Verification can help ensure real people write reviews about real companies. So unfortunately we cannot accept returns that are over 28 days. Their Instagram is bombarded with comments of customers experiencing the same exact thing and some ordered even before I did. I kid you not. Thank you, HI Naomi, Thank you for your review. If the order doesn't get amended and this happens. nastygal.com We've Arrived Go meet our latest drop. Anyone can write a Trustpilot review. This company is horrible. What a horrible first impression! Once the order has successfully been processed you will then be sent an order confirmation email. If you dont have your order number, log into your account here and then go to 'Order History'. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 3. A weird combo that has accrued a cult-like following over the last few years. I love Nastygal and never had a problem before with clothes I bought from there. It is horrible. for a one off payment. Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. Thanks again, great service! It's sad to see how bad this company has gotten. Have a lovely day, take care! I should have checked the reviews prior to ordering because they are horrible! If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). My order number is GUS107732612. Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay. Contact Nasty Gal | Fastest, No Wait Time Furthermore, when I did receive the items, the sizing was incorrect. Log in your account, select "addresses" and you can either add a new one or edit an existing one. Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. 4. We need your email address to verify that your review is genuine. Poor service, no free returns, Hello Olga,Thank you for getting in touch and for btaking the time to leave your review.I'm sorry to hear about the experience you have received when shopping with our brand on this occasion. You can then contact them to arrange collection or to schedule a new delivery date. 20%. Change of address or full refund. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. Were really sorry to hear that youve received an item thats not in perfect condition. I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. It's not worth it. Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. The halter tie at the neck also broke in two. Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. If you've placed an order and received a cancellation email from us, we're sorry about that. Your Only Thorough Guide To the Nasty Gal Return Policy I love the unusual and quirky designs at Nastygal and their sales are just amazing. No reason as to why I'm still waiting for 50 when they received the boots so long ago! I have returned your item but you are failing to return my money. Your cookies are disabled. Shopping just got easier. We're bummed things didn't work out for you, but here's the good news: You've got 28 days to send something back to us from the day you receive it. :(", "Don't!! It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. It goes against our guidelines to offer incentives for reviews. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: A whole week later than expected delayed delivered date due to Black Friday. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. Thank you, Hello Ari, Thank you for leaving a review. Once this has been done, keep hold of your proof of postage receipt and send it to us and we will send out the correct item for you on our fastest delivery method at no extra charge to yourself subject to stockKind regards -Millie, Order lost and no help. I purchased a pair of boots next day delivery on the 3rd of December at 9.10am well before cut off for next day delivery anyway they failed to deliver and said they had issues with getting orders out yet still advertising next day delivery so they were capable of sending a replacement out but did not and refused to refund. (and shes lookin better than ever). I am aware there was a storm and that delayed delivery to Ireland. 1. Desired outcome: Perfect size for my 5yo but not what I ordered or was advertised. If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. Still haven't received my order. I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You'll no longer receive an invoice in your parcel. You neednt worry though; every style has been converted accordingly to match the sizing in your country. Nasty Gal: We've Arrived | Milled I received a refund for one of the items (which I already received) so I know they have the second item in their possession. blocking them. Online Deal. Nasty Gal Customer Support Rated Extremely Low. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. Received my order with 5 items missing from it. Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon. Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. Or, let us know using the 'contact us" tab and we can have your item(s) resent. She did not help me at all. 2. If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? Please include your full name, email address you placed your order with and your order number when you contact us. * Please note: The shipping times shown are from the order date. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. Today, I received the boots. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. 53549. Claim it. And boohoo. Perhaps I may or may not affect your business but you have lost one client. I needed the dress for work today I am very disappointed after paying for next day delivery. There wasn't an invoice in my parcel, how can I return? System won't accept order number stating it's invalid. I usually have no problems with this site so it was very shocking to receive these items. They have no real customer service just a bunch of people leading you to the next. Code. If yes, then it's on its way. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). The price is very affordable! The quality is really good, I like my new clothes very much. Heres maybe why: Enter your code into the Redeem Gift Voucher box at the checkout page. I also had my bank account of my social security money drained, do to fraud by someone. Email sent: Oct 24, 2022 12:02pm. I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. To experience the full world of SFRA, please enable these or check whether another program is Emma, Desired outcome: I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. It's that bad. "Hello from Florida! I realize this is a busy time of year but I am extremely underwhelmed with the service. I ordered a pair of boots in a size 8. Track Your Nasty Gal Order Status - AfterShip Desired outcome: Customer service and this company really sucks! Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. We don't refund shipping charges for those countries listed outside of the EEA. Contact Us form can not be found, Good morning,Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here.
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