This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. The LED is permanently red and the new disc doesn't appear in the app. What's the admin password and why do I need it? Avoid obstructing it with the carpets or blocks. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Where should I install the Wi-Fi extender? Lets tell your customer service team about the situation you are encountering. Also, placing it in a ventilated room more often is best. Do you find it difficult to set up the disc? A quick guide on fixing BT disc flashing red. Usually this is about halfway between the two devices. Between your router and the Wi-Fi dead zone, place the extender. 20h47. on To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. It's a pain having to move it and shift the settee to reconnect each time. Problems with Complete Wi-Fi, what do I do? You can then unplug it and move it to your chosen location. Go to your nearest store or order a new shop online for new cables. Step 4. However, this information is not applied for Xfinity modem blinking green. On the home screen, select More, Your wi-fi network and then Set up new disc. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. How do I change the name of my wireless network? The following simple steps will help you switch the mode 2 set to mode 1: Step 1. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. The best spot for your Wi-Fi Disc. Does the disc have to connect via ethernet? Unplug the disc from the mains and plug it in at the preferred location. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Step 2. I have gone through the set up procedure multiple times with the same end results. It is one of the best ways to troubleshoot the problem quickly and effectively. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. on When this process finishes, the disc will appear solid blue. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? When the light on the disk turns solid blue, it is connected. Wait for the final results from the app. Go to Advanced Settings and choose Wireless. I have one of mine connected to an 8 port switch! It will support you in monitoring the companys online services while accessing the process. Open the Hub Manager by typing 192.168.1.254 in the browser. The LED is permanently red and the new disc doesn't appear in the app. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. Try restarting your Whole Home Wi-Fi. The disc range also depends on its working surroundings and location. This is clearley explained in the set-up instructions. Wait for 5 minutes to start a detection on the device. 20h19. Keep the disc and device away from the water sources. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Try moving the disc closer to the one connected directly to your hub (router). There's one in your Hub box. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. Do you want to learn how to set up a BT WiFi disc with simple steps? You can do a location test with WiFi Disc, power supply, and phone. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. What to Note when Performing BT Wifi Disc Setup? 2h37. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Built-in wi-fi technology automatically . Re: Does BT Wifi disc require a physical ethernet connection to work? A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. So I don't consider it to be a major issue. So the problem must have been some corruption within the Smart Hub 2. You will see the light on the device change into orange but return to solid blue within one minute. How to connect a BT Complete Wifi disc? BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 15h25. Step 3. The light flash red and within a few seconds turn solid blue When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. I just thought I'd ask if there was an alternative method to restore the connection. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). >. Lastly, you will search and scan the My BT QR code. You must also set up Smart Hub 2 for BT disc to get faster. . Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Every time the Internet passes via a second device, such as an extender, some speed is lost. In the My BT app, go to Hub settings and select Update Wireless Network. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. If you don't have this or want to know more see What is a BT ID and how can I get one? How to Know if there is a problem with the BT Disc Setup? Select the Begin Location Test option by tapping it. Not got the app? @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. Ordered a Hybrid Connect device? Here are detailed steps for restarting the hub: Step 1. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. Problems with Complete Wi-Fi, what do I do? How do I Change the Name of My Wireless Network? You can now unplug the cable. Youve found a great location for your Wi-Fi Disc. There has to be a reason for this happening. Connect it with the WAN port on the BT hubs back. 31-01-2019 This article will give you a specific explanation of this problem and a full tutorial on fixing it. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Wait until the disc has cooled down before turning back on. Below is the simple instruction to complete this process: Step 1. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. @JimWooly21Thanks for posting and welcome to the BT.com community forums. On the home screen, select More, Your wi-fi network and then Set up new disc. On the home screen, select More, Your wi-fi network and then Set up new disc. You can also get full Wi-Fi as part of the BT Halo 3+ package. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Working out the best location for your Complete Wi-Fi Disc is straightforward. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. The quickest and easiest way is by using the BT Business app. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Step 3. on The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. 27-03-2019 If you're still having problems, use our online troubleshooter. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. Set mode 1 for the complete WiFi Disc instead of setting mode 2. Tried resetting the disc several times. Take a look at the video and information below about getting set up. Plug your Wi-Fi Disc into a power socket and turn it on. 3. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. You need to activate it by following the instructions in the email we sent you. Follow these steps to work out the best location for your disc. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. Hi@JimWooly21 thanks for the update and good to hear all is working ok now. 17h23. 30-03-2019 31-01-2019 2. For further troubleshooting and support see What does the orange LED on the disc mean? Re: Setup Complete Wi-Fi (Black disc) without cable? When your disc light turns blue, unplug the power cable. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. The hub's administrator password allows you to log in to the device system. Are you seeking a step-by-step guide on BT wifi disc setup? Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). Power off disks that are not directly connected to a hub (router). 15h36. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on 19-08-2019 Besides, keep the BT disc away from other electrical devices. For further troubleshooting and support see What does the orange LED on the disc mean? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We offer you a detailed step to help you set up BT disc quickly without hassle. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. Everything you need to know about BT WiFi disc. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. I've sent you a Private Message with details on how you can get in contact with the mod team. Mode 1 setting offers you the best performance with the optimal speed and range. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. You can manage your BT account without difficulty when using the My BT app. on The app will indicate a poor location by shining the yellow light. But here is the best part. My BT app has been intelligently updated to be your perfect Wi-Fi companion. These easy steps will quickly have you up and running. Yet, you can not do this if you use Premium Home WiFi. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. The best spot is a clear space off the floor close to a power socket. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc.
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