But the main issue is that Flexshopper sold my account without any type of communication. My original agreement was that I would call ***** and that he would help with payment. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. NEVER dealing with Flexshopper again after this is paid off! Let us Tell You How. That was ANOTHER lie. Contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will assist you in setting up those arrangements.. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. This company does not typically respond to reviews. 2 You will be given a credit for one weekly payment. This credit will be removed from your account if your first weekly payment fails. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. Information provided by various external sources. Milestone ******* c/o ***************** Recovery and Emergent Servicing TELE: **************, I had placed an order in August of 2022. This site uses Akismet to reduce spam. Now they are telling me I'm missing a payment for may and October. I paid in full. When ***** left I am sure someone was seeing my emails from September all the way to December. Monthly draft modifications require payment in advance. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. I guess they will have to send someone to my house to pick it up. Our goal is to help consumers with bad credit get goods they want through a Lease. Changed delivery date for my item then told me it may be backordered but were not notified and could not give me tracking number. This credit is only valid for online orders. After your order is placed, you can call FlexShopper Billing at 855-353 (We usually use the term "Lease.") Our investigation revealed a FlexAdvantage membership continued billing $3.99 weekly after the consumer paid off the lease on 03/17/23. Customers can get started leasing with no money out of pocket on most items. You will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). Learn how your comment data is processed. Today I was told that they never received the money and that I should send over a screen shot. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. I opened an investigation up with *** , they was supportive but told they couldnt take matters in their hands and would had to be handled by flexshopper ! We look forward to delivering the most popular brands and products to our customers, and we want to make your shopping journey the best it can be. I would avoid this company at all cost. Run away from doing business with this company. A total scam, I was declined but they still attempted to take money from my account, then told me I wasn't declined and that I had received the 4 tires I ordered lmao, then told me it was a tire agent issue, I called them & it was the exact same person who kept giving me bogus tracking numbers, fed ex literally told me that the place is a scam, I'm turning them into that scam guy from YouTube, I literally had to close my account to stop them from taking my money. We'd like to better understand the experience you had and resolve all of your concerns. I ordered an Xbox that Im no longer able to pay for and now they wont even send me a return label. Founded in 1995, the company has a Customers with less than perfect credit history may qualify. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. Thank you for your inquiry. Rep explained the process clearly. WebThe Cash Price may be higher than the cash price you would pay if you were to purchase FlexShopper, Inc. Reports 2022 Fourth Quarter and Year Hello Anon,We appreciate your business and sorry to hear about an issue you're having. So i've done a lease to own, so do i still have the 90 day option to pay off original price so i don't have to pay double? This is a HORRIFIC company! You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Worst and most illegal Company I have ever dealt with. Customers can shop a selection of thousands of products and the brands they love. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. The lawyers don't charge you at all because they win easily with these clowns. Please provide 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. WebOnce the item is in stock, return and complete your lease transaction. I caught them red handed. I'm ready to change my billing info and give up on them let them come for me for what's owed. DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. On 06/09/22 the customer provided copies of their drivers license, bank account statement and cable/internet bill via email. Yes. BBB Business Profiles are subject to change at any time. They owed me 98.22, just imagine doing this to 1/2 of their customers. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. You can lease the things you want for a year. 513 total complaints in the last 3 years. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. For each friend that makes their first purchase Start Sharing Were happy to help! Learn how your comment data is processed. This company has been nothing but a nightmare because even after settling on an amount of $1,093.45 they sold my account for double the original amount. I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. They will work with you on payments. WebShopping on the FlexShopper marketplace is easy. The phone numbers I was using/given ************** and the other number **************. Save my name, email, and website in this browser for the next time I comment. They should be audited by the IRS! Our bank didn't charge us for that and they were sympathetic. 13 Best Sites Like FlexShopper 2023 - Rigorous Themes Can flex shopper really take you to court & sue you for a product you did not keep payments on? Please note that FlexShopper provides a payment method via weekly leasing payments for a product or items selected by the customer. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. We are here to assist and would appreciate the customer's cooperation with providing a copy of the police/incident report they received when they contacted their police department. As a result, we have cancelled the membership and issued a full refund for those charges which can take **** business days. Read your agreement and make sure you arent wrong. Read Customer Service Reviews of flexshopper.com However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. If the consumer has any further questions or concerns, please contact us via email at ************************************** or *************************** at **************. All rights reserved. They have not contacted me for payment, to say I had a balance or that they never received the item back. An Affordable Way for Customers to Get the Products They Need. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . I requested the return 4 days after I received the items. This means the consumer has fulfilled the full lease term. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. You must be a US resident, save for folks from Minnesota, New Jersey, Wisconsin, or Wyoming. The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. Exactly the same device I was looking for but didn't bought because it was still over 1,000 dollars most places but this company had it and gave me 90 days to pay 710 so I thought it was a no brainer. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. All rights reserved. Tip for consumers:Opt out from the arbitration agreement! I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. Wrong of me telling them that. After me emailing the screenshots of their site no being in compliance with the law the day a place the order. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. There are different draft options available from weekly, biweekly, semi-monthly, and monthly arrangements. Our marketplace allows you to shop all of these categories and beyond. Called in to speak to a supervisor and Sonia Hu on me. There are many better options out there. FlexShopper carries: With FlexShopper, you can find the perfect screen for your entertainment space, including the new 4K Ultra HD TVs. 2022 FlexShopper LLC. Customer Reviews are not used in the calculation of BBB Rating. 4. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). Web90 million consumers are short on cash and credit. All Rights Reserved. I believe this company purposely hides balances so they can continue to charge. They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. I am not the only person that has experienced this issue please recall my account and you all can have my card number; and place me on a payment plan. We are here to help; If the customer has any further questions or concerns, they may contact us via email at************************************** or call our *************************** at **************. Our bank has us cancel the debit card and dispute the payments. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez, and billing department. If I could give this company a -100 rating I would. Its that easy! Finding the perfect item to match you your personal style is a cinch thanks to our incredible inventory. We are happy to update your payment cycle. You all broke your own protocol with this account and did not keep the consumer in mind. Beware of your worse experience when lease to owning with this company. They charge a rent to own fee and then charge you again for the product. Stay away! **************** told me there was nothing they could do about . 158 complaints closed in the last 12 months. Because they dint even responded until after delivery was made. For FlexShopper, the positive return on capital employed ratio of 0.25% * Prices and quantities are subject to change Very disappointed. I just learned the hard way. The FlexShopper Wallet is FDIC insured, so you know your money is safe. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Cornelius, even yelled at me! Museums Are Returning Precious Silver Lost to the Nazis - New Return No charge for 90-day payoffs. BBB Business Profiles generally cover a three-year reporting period. We had an agreement placed on the account where I was told that my contract was changed to the balance of $1,093.45 because of the communication being incorrect and ***** the escalation specialist working on this account. 00 like Robbery Company, and also they can take money from your Bank Account every week. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Not worth the risk. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. WebFlexShopper pays 100% of the retail price up front You get paid at checkout without processing fees, unlike credit card companies and PayPal Speed & Automation Customers get their decision in seconds and their spending limit of up to $2,500 is available instantly We can easily integrate FlexShopper directly on your site They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. We are here to help; please reach out to FlexShopper to set up a payment arrangement at: 833-591-2893 or email us at Billing@FlexShopper.com. I got tires in December and i used flexshopper for the first and only time. As for ***** being gone from the company or leaving the company I was not informed of anything. The only place they tell you about having to call to set up monthly payments is buried in the faq section. I will order and pay. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. Gross profit decreased 68.5% to $3.8 million from $12.2 million. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. There is a website that saves periodically the whole internet. Adjusted Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. Even calling into the two numbers given in the original statement. Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. SAVE YOURSELF THE HASSEL.Update: I still would not recommend this company unless you read all the fine print. Here are 8 tips for writing great reviews. Lets do history! (We usually use the term "Lease.") However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have auto payments, was happy, they even raised my credit. My new 'early purchase option" was 1100 dollars!? With lease-to-own, your customers Went back to the site and CONVENIENTLY for them they DONT have NO OPTION TO CANCEL THE ORDER! This can be done by calling (855) 353-9289 option 1 for Billing. I called to get confirmation of a order request because I did not see it on my account. They'll own their product after 52 weekly payments or sooner with early purchase options. They use predatory practices that will soon bring this company to an end. they still told me i was stuck. Our goal is to help consumers with bad credit get goods they want through a Lease. A customer service agent reached out to the consumer on 06/08 advising additional documentation was required to proceed with the order request. Each time I placed the order for pickup, it would tell me it would be shipped instead of pickup. FlexShopper is a lease-to-own website that allows you to buy products Flexshopper sucks. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). They just do what they want to do! What to know more? 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). For customers who are shopping for new furniture, electronics, home appliances and more, but don't have the cash for a large up-front payment or the credit to finance, lease-to-own can be an option to get them what they need with easy weekly payments and own in one year or less. I never received my game console, I reached out to them countless times they refused to stop the transaction from coming out of my account! Limited metro delivery areas. WebIn addition, the payment information was removed from the account as requested and I called several times and got the runaround. Have had nothing but trouble out of this outdated computer. So this is where it got even more weird, I was so infuriated I YELLED at them. We attempted to reach the consumer, but our attempt were unsuccessful. You can pay off the lease at anytime and there are great pay off options available. We are sorry to hear that you had a frustrating experience. Prior to the customer reaching out to ********************** on 03/09/23 our records do not indicate any notes on the account involving a return request nor was the item confirmed returned by the vendor. After you meet all your payments for one year, the product belongs to you. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. However, I have a lawyer on retainer and all my receipts sitting on ready. FlexShopper Merchants At the time I paid it, there were 2 Flexshopper deductions from my bank account. Please help me because I am still paying for merchandise that I have yet to receive , VERY UNPROFESSIONAL. Lease to Own the Brands you Love! Early payoff. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. Case in point, I just got off the phone with them. Their rep did not do her job. When I asked for my account to be recalled they said it could not be done. Hello Asia, We apologize for your recent experience at FlexShopper. So on 3/10/23 I was to have 2 weekly payments deducted. At times, we may experience delays due to our partnership with the vendor responsible for confirming the return process. In addition, the payment information was removed from the account as requested and Flexshopper will make future outbound calls from Flexshopper. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. An initial security deposit and/or payment may be required. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! They are stealing plain and simple. They charged us several times in one week, but would not send us an itemized statement of the chargers (they always tell you to call - that's also the advice they give here in the responses). Top 7 Sites Like Stoneberry for Online Shopping [2023] Check your shipping confirmation to find the unique tracking number assigned to your order. We also ensure all reviews are published without moderation. I returned the item within the 10 days, as they requested, to flex shopper. The original issue started because of miscommunication from this company and continues to be a communication issue. If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************.
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