If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? If you look on the public YouView forum, there may be posts there showing you how to do it. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. We have a tv contract with bt. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. You may be able to get it working again by going into Maintenance Mode and performing a reset. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. Worked fine until last night. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? The guide works fine, as do the catch up players. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? 17h16 Welcome to the Digital Spy forums. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. All rights reserved. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. It also failed any recordings set up remotely or more than 24 hours in advance. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). Box stuck on Loading YouView Community Not sure what box model you have? www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Stuck on loading - BT Community 17h17. Thanks for your time and help. Turn the power on using the switch found on the back of yourbox. Solved: Youview box stuck on loading screen - BT Community If not then I'll go for the full factory reset deleting recordings. 05-07-2022 From My Account you can also check your connection and test your line for any issues in the Service Centre. You view box stuck on loading page - BT Community Leon, did you use the delete recordings option or keep them? 01:04 PM, on 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. To check for a software update, follow the steps below: Press the YouView button, select settings . I have had a retail Youview box almost two years now and have had very little problems with it. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. With regards to the non loading, this is normally a sign of a catastrophic failure. 04-04-2020 You may be able to change the hard disk inside. Ive made quite a few recordings, although none in 4K yet, all with no problems. Many thanks. . In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. 13-04-2020 Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. We need to access Maintenance Mode from the start up screen. See our connection guide. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Settings stuck on loading YouView Community If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. 17h06. Sorry you are experiencing a problem with BTTV. I'm really glad to hear you've received the new box and all appears to be well. Hi, no I don't have a subscription. Internet/USB Recovery, delete recordings. Model number 91-00438. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Visit our full contacts page here. 01-05-2019 Youview Box stuck on please wait Digital Spy on The third one might be fine. mode 4 (interenet reset keeping recordings) are the ones to consider. 25-04-2019 on T1000 boxes have a reputation for premature hardware failure. please let us know how you get on with a4K recording. Until I saw this thread, I was blaming that for this symptom. Hi, im hoping someone can help me please. Instructions for doing this can be found here: Mine has just started doing the same thing. The broadband blue light isnt coming on either. Are you currently in a TV contract with BT ? on Youll be greeted with a friendly Hello telling you that your box has restarted. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Thanks in advance for any help you can give, on (Yes, I have pressed the 'Me Too' button.) Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Are you familar with perforing maintenence mode resets on Youview boxes? So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. I am now trying a full factory reset. If youd like to join in, please sign in or register. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Humax say that the failure rate is within industry norms, but they would, wouldn't they. Yes everything seems to be working correctly. You can print a freepost label to eturn the box if you wish. They are known for gradually dying like this. Read our cookie policy. 11h53, on 21h23, on 15-12-2020 04-04-2020 Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM However, this time, that remedy does not seem to work. You'll now see a warning screen. This first happened about a week ago. It is a bt youview box. I've tried that about 15 times now, to no avail. YouView+ UHD box stuck loading and needs full factory reset. - BT If you want to continue, just enter the numbers shown on the screen . on 05-07-2022 Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Then find your instructions below. We know how important recordings are so we do offer options to keep your recordings. We have a tv contract with bt. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. It looks like you're new here. Release both buttons a few seconds after the BT logo appears on the TV screen. Me too, on my DTR1010. I've arranged for a replacement box to be sent and returns packaging to return your existing box. 04-04-2020 The new box should be with you on Monday. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Youview Box stuck on please wait. Any suggestions/information gratefully received. Read our cookie policy. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. I believe there is a maintenance mode which you can get into, which may give you more recovery options. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Hi, my youview box is stuck on the loading page. OpenReach engineers to the house. It is described at . 22h00, on This site uses cookies. More info. Give it a couple minutes to get itself ready and then it should load as usual. 06-05-2019 Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. on A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. It just seems to get stuck on the YouView loading screen forever. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. 15-12-2020 Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Worked fine until last night. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. For help with your TalkTalk TV box, channels and apps. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. 17h00. 04-04-2020 With regards to the non loading, this is normally a sign of a catastrophic failure. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Sadly factory reset stopped at set up broadband connection. If so have you had a chance to test it yet and with large recording on in 4K? Hi, thanks for your reply. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 11:35 AM, on Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Release the down button and press the power button to say yes. Your account is set up as TV store only and a TV account should be set up as multicast. Myview recordings and scheduled does the same. There are various different levels of reset modes 2 (factory reset keeping recordings) . Give it a couple minutes to get itself ready and then it should load as usual. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? David A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. on Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Need help with these connections? The aerial cable is securely connected to the Aerial In/Antenna In port. My YouView box no longer starts up. You can restore your box back to its factory settings, letting you start again from a clean slate. To have two die on you like this sounds like very bad luck. By continuing to browse, you are agreeing to our use of cookies. on I'll let @JohnC2 as he isn't in the office today. This can be causes by it being knocked while it was turned on. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Yes I received my new box and it all seems to be working fine. Glad our loyalty colleagues were able to help. A YouView Box FAQ. Go to the main menu by pressing the blue Home (or YouView) button on your remote. My box has a repeat problem. 02:48 PM, on Me too, on my DTR1010. YouView Box Hard Drive Replacement - Ionic Industries It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. We followed the user guide instructions and Googled every possible solution without luck. 12:54 PM, on 15-12-2020 If you're not and you don't, it's time to go shopping. Make sure you keep the box in standby. I take it you arent on a YouView contract with Plusnet, or you would have their box? In the latter two cases, a message on-screen literally says sorry, selected option failed. Latest box versions - YouView Support p.s. Sign in or register to get started. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. YouView TV Ltd 2023. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 04-04-2020 This site uses cookies. YouView TV Ltd 2023. I've seen a packageremoved when a fibre upgrade has been done. Registered in England. 14-12-2020 03:34 PM, on Luckily I managed to watch other recordings on catchup. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. The hard drive sounds like its trying to do something but nothing happens. Follow these steps: Turn the power on using the switch found on the back of your box. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 04-04-2020 on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Once you have had a chance to test it out post back and let me know how you are getting on. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. 9h11. Thanks for posting back with what seems a positive result. I'm really glad to hear you've received the new box and all appears to be well. YouView box not booting. 03:09 PM. BT TV. on The broadband still keeps dropping. Post back and let me know. 20h29. 14-12-2020 (Yes, I have pressed the 'Me Too' button.) Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. on Within three seconds press and hold the power button on the front of the box and hold both buttons. 02:18 PM. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Take a look at the forum I mentioned. Re: YouView+ UHD box stuck loading and needs full factory reset. 24-04-2019 17h07. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 04-04-2020 11:52 AM. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. Remember all of your recordings and personal data will be deleted. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . This first happened about a week ago. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. 16h55. I've tried all the options on Matainence Mode and get an error all the time. 9h42. 14-12-2020 By selecting Accept, you are agreeing to our cookies. . Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Mine has just started doing the same thing. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Maintenance mode is used to recover your box when something has gone wrong with it. It looks like you're new here. 17h30. 05-07-2022 14-12-2020 on I'm with PlusNet fibre using a TalkTalk box. All Rights Reserved. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. YouView+ UHD box stuck loading and needs full factory reset. on It is described at. 04-04-2020 My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. (As fine as they ever do on my poor internet connection lol). 12h01. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce My BT TV box has stopped working or keeps freezing | BT Help Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. - edited Thanks, are you saying that you think the hard disk has died then? Thankfully most of the programmes were also recorded on my freeview play box. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 10h41, on I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. please let us know how you get on with a 4K recording. Thats not meant to happen. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. My husband . Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. on You view box stuck on loading page. There are various different levels of reset modes 2 (factory reset keeping recordings) . Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. on Hi@SiGreenwood Did you receive the new box OK? BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. It is strange because the catch up players work fine. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. We can't get past the message Freeview Loading. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 04:00 PM. Thanks. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk IThanks for that, I'm surprised it lasted less than a year. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I can't tell you what the model or software . As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). 8h37. I believe there is a maintenance mode which you can get into, which may give you more recovery options. on mode 4 (interenet reset keeping recordings) are the ones to consider. 06-05-2019 When I powered it back on, it seemed to work again. Hi John. By continuing to browse, you are agreeing to our use of cookies. Factory reset, delete recordings. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Check here: https://community.bt.com/t5/notes/privatenotespage, on More info. (Although i'm not sure why the drive would affect the 'settings' menu)? Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. 20h56. This can be causes by it being knocked while it was turned on. Solved: YouView box not booting - TalkTalk Help & Support Press and hold the reset button on the right-hand side of the box. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Cheers . To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. The YV persistently tells me it can't connect to the internet. 12:11 PM. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. It is a bt youview box. Humax have a reputation for being the best Freeview / Youview boxes around. 14-12-2020 The factory reset keeping recordings worked! Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. http://videos.youview.com/support/maintenance_mode.pdf. 14-12-2020 This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. My YouView box no longer starts up. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. There was a factory reset, but keep recordings option, but this failed. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue .
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