Universal Containers requires that a case is logged for every incoming support call. SF SC Flashcards Part 4 Flashcards | Quizlet Choose 3 answers. Use Twitter-to-Case and add workflow rules to the case object D. Customer Community, Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. Which two steps are necessary to satisfy this requirement? Which reporting solution should the Consultant recommend? 1.Self-service Portal B. Hvis prosedyrene er sentrert rundt kroppskonturering, m du huske at dette ikke er en vekttapsprosedyre, men bare vil forbedre kroppsformen din noen f grader. Exam Certified Service Cloud Consultant topic 1 question Choose 3 answers Options: A. Prioritize executive requests. Instead, UC wants an external system be notified of the error. Queues prioritize, distribute, and assign records to teams who share workloads. What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer? D. Use an Apex trigger, The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. Unique page layouts for each Case Record Type Their D. Knowledge Base E. A separate .csv import file is uploaded for each article type, B. The Customer does not know they were transferred. Hvis du tror at kostnadene for kosmetisk kirurgi er for hye i USA, br du vurdere gjre operasjonen i India eller Mexico. WebUniversal Containers (UC) decided it will not to send emails to support personnel directly from Salesforce in the event that an unhandled exception occurs. Fast2test doesn't offer Real Certiport Exam Questions. A. A. Number of closed cases Create a new record type. 2.Check the all-day event checkbox on the event. Returns a link that returns a post with the same reference D. Assign users a profile with access to the service console app, Universal Containers is bringing a new division under their existing Customer Service Contact Center. B. 2.A Default Case Team on each Account record A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as, password resets and order inquiries. topic 1 question 1134 discussion Which two settings should the System Number of outbound calls per day Which configuration option should be verified? B. Fast2test Materials do not contain actual questions and answers from Cisco's Certification Exams. D. Cost per call, Universal Containers wants to provide its customers with more support options. A. Accounts, contacts, cases, users What metric can the manager use to measure the adoption of Knowledge? vite om prosedyren, risiko, fordeler og kostnader er viktig, og denne artikkelen kan hjelpe deg med sprsmlene dine. service level Agreements. ANSWER B. A. Configure LiveMessage Les Denne Artikkelen Frst! Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). Average number of days to close cases E . Enable templates for written responses. 4.Case Comment Notifications. What should a System Administrator define to implement this requirement? What can universal containers do to reduce costs and immediately improve contact center agent A. Train end users after deployment. Which two features should the System Administrator implement to allow customers have quick access to this information? D. Sites, UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The marketing team is asked to provide branding and messaging for email templates to be used throughout the customer support process. C. On the footer of the Lightning Console Quick Actions must be enabled in the org. Create a Process Builder with Scheduled Actions. D. Plan, Prepare, Validate, Execute, Text, C. Plan, Prepare, Test, Execute, Validate, The VP of Service at Universal Containers is looking for ways to reduce contact center costs. WebUniversal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Bulk Data Transfer API Which implementation should the consultant recommend? Universal containers contact center is experiencing increased call volumes due to a growing productportfolio.What is the recommended strategy to allow the contact center to handle the increased Our Working Time: ( GMT 0:00-15:00 ) From Monday to Saturday. They want external support requests to be directed to customer support representatives based on the contact's location. Manager use to measure the success of the implementation? B. 3.Support Reps' Send Email options What solution should the consultant recommend to meet this request? Partner communities and knowledge articles can't submit cases to support. D. Keyboard Shortcuts ANSWER Create a sharing rule to share the contact record with the site member. FALSE Use escalation rules for notifications and account teams to monitor cases. Hvis du er det, er det veldig viktig sette seg ned med deg selv. 4.Configure the Case Auto-Response Rules. B. Embedded Chat Service Det er viktig underske alle aspekter av kosmetisk kirurgi fr du planlegger en prosedyre for forbedre helsen din eller forbedre utseendet ditt. D. Create an org development model. Which measure can satisfy this requirement? What key metrics can be expected to improve following the CTI implementation? customer inquiries more efficiently? B. 4.A Workflow Rule to add the Case Team The Support Manager at Universal Containers is getting inaccurate agent performance reports. ANSWER UNIVERSAL CONTAINER SERVICES LIMITED - Dun B. A link and auto-response rules can't submit cases to support. Choose 2 answers What is the recommended method to consistently capture new caller details? An enterprise resource planning system. A. ANSWER The goal of the site is to enable community members to access, create, and manage cases online. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. B. Time-based Workflow Rules C. Supervisors to investigate those cases D. Make knowledge base articles and community answers accessible on its website. Create reports to analyze call data in order to understand peak times and ensure adequate staffing. Assignment rules automate support processes. WebUniversal Containers wants internal support requests to be directed to any of the IT representatives. Which two solutions should a Consultant recommend to correct this problem? The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. Choose 3 answers Which two reports should the contact center manager present to executive management? UC has created permission sets granting access to object and fields in one of its sandboxes. Which two things will happen? How can a consultant automate the use of suggested articles to accomplish this goal? Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. B. answers. Which two of the following should an administrator configure? Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. What should the Consultant recommend implementing in the Lightning Service Console? C. Embed case feed functionality within a visual force page. Customize the My Teams Calls this week standard report. by Salesforce Actual Free Exam Create a report using the Case Lifecyle report type, B. A Service Representative transfers a Live Agent Chat to another Representative. The same team will now be working some of UC's Cases. needs to give customers access to service level agreements (SLA) via the portal. 2.Define the Default Case Owner in Support Settings. 3.Automated Notifications and Groups For which purpose should a contact center use visual workflow? B. The Customer is shown the new Representative's Name, Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Which solution should a consultant recommend? A Service Manager has recently implemented Salesforce Knowledge. 2.Owner Assignment Notifications C. Opportunities per channel A. C. The specific quick action must be added to the case Feed. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future. 2.The Support Representative uses the Send Email Action on the Case Feed. Use auto response rule to send an email D. Make knowledge base articles and community answers accessible on its website. 3.Enable Case Comment Notification to Contacts. Choose three answers can a Consultant migrate the file attachments? A. C. Salesforce Content 4.Case Escalation Notifications Universal Containers allow customers to contact agents through phone and chat. After reviewing service console all configured features are required. E. A separate .csv import file is uploaded for each article type. C. Customer Portal 2.Auto-response Rules They want external support requests to be directed to customer support representatives based on the contact's location. Migrate a test deployment to a staging environment for a smoother real-life experience. Universal Containers (UC) wants to automate the process of case creation. C. The Case Feed Universal Containers USA - Home B. D. Number of attempts to contact. A. Milestones Update the case assignment rule to add the site member to the predefined case team. B. C. Use a case assignment rule All active accounts,contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for golive. Snakk gjennom alle mulige vinkler for se, hvis du kan f et tilfredsstillende svar. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Number of knowledge articles in each data category. Du br vurdere flgende nr du vurderer en mageplastikk. C. Assign users the Service User license on their User record. Sjekk om kirurgen din er kvalifisert. C. Data Integration via SOAP API On the left sidebar of Salesforce Classic A Service Representative transfers a Live Agent Chat to another Representative. 1.Create a Validation Rule based on the Created By field. B. Choose 2 Etter litt underskelser kan du finne ut om kosmetisk kirurgi er for deg eller ikke. Create a report using the Case Age report type. self-service? Run and view Salesforce reports. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Have agents manually create Users when Community access is requested by Customers. 3.A Case Assignment Rule to associate the Case Team Average Handle Time C. Approval Processes D. Total cases created, B. A contact is notified when a case comment has been modified or added to a case. Which feature should a consultant recommend? Create a data retention plan that archives or purges Cases at regular intervals. Leverage Live Agent for web-based chat B. 4.The System Administrator configures the Case Auto-Response Rules. Create a Lightning email template to send the article to the customer. A. 3.Case Feed Layout Actions recommend to meet this requirement? Forsikre deg om at du gjr litt research p kosmetisk kirurgi fr du gr under kniven. Which three metrics should the Manager use to assess the ROI? they can work more efficiently. D. Knowledge Base Community Choose 3 Use Chatter case feed and case teams to monitor cases Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! Which reporting solution should the Consultant recommend? A. All trademarks are the property of their respective owners and we don't provide actual questions from any vendor. Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its requirements. The average attachment size was 34 MB. D. Add the Suggested Article widget to the Case page layout. 1.Use a task for an all-day event because then no time fields are needed. Create a custom list view for cases, contacts, and orders and pin them to the side bar. A. 1.Self-service Portal B. Kostnadene er ofte drastisk lavere. B. Create a report using the Case Snapshot report type. E. Assign users to a call center, A. Configure call center definition A separate .csv import file is uploaded for each data category Define a default case owner to automatically assign a user or queue to all cases that don't match any case assignment rule entries. A. C. Identify active Customers and send them registration instructions via email. Gather customer support requests directly from a website and automatically generate new cases with Web-to-Case. Create a report using the Case age report type WebUniversal Containers created a new custom object to track Inventory items.
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