Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Family owned & operated. The Customer Complaint Panel who are they and what do they do? So as I promised, its the papers and the MP as my next port of call. Great Job . 0000007704 00000 n Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. 0000014031 00000 n Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. I'm glad everything has gone smoothly for you :) ^Jade. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Contact ; Community Homes: 702 531 3000 . I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Great communication and very professional. %%EOF We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! 0000008059 00000 n I would recommend Stonewater and will be telling everyone about my experience with them. Companies can ask for reviews via automatic invitations. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. There was no instructions on how to read meter, even agent was not quite sure. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. Give us a call, or request a free quote today. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. Date of experience: April 18, 2023 Reply from Stonewater Read Customer Service Reviews of www.stonewater.org - Trustpilot Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! Congratulations on your new home! Stonewater Contractors LLC Contact Information. Find out how to make a complaint and how we will deal with your complaint. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. ), filed by Jason Coker. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Thank you so much for sharing that with us. 0000065964 00000 n The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. So far Im very happy with stonewater. Georgia explained to me everything step by step making sure that everything is put in place. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' Before he left, he mentioned something about Covid-19. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us I'll pass this onto Suzan ~ Matt. I must be a worry to have an active leak in her home. He has denied any responsibly. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! Yes, Stonewater Inc offers free project estimates. Please contact us using the appropriate link below: I used A Stonewater Inc to remodel my bathroom. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. 0000008478 00000 n No point in giving you details as the family has decided to move out our relation. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Find out more about these on Estate services. In a few weeks a man came by to fix the mold. 0000001489 00000 n I have lost things that can't be replaced. Coker v. Stonewater Roofing, LTD. CO. - Justia Dockets & Filings 0000006190 00000 n We use dedicated people and clever technology to safeguard our platform. Great to hear your kind words about the team. We will not put up with our elderly relation being treated like a nobody. Verification can help ensure real people write reviews about real companies. Copyright Stonewater. Compliments, comments and complaints - lgah.stonewater.org !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! The dryer is on the other end of my house. Brilliant service very helpful very well spoken will go the extra mile to help me. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. (727) 582-3100. www.pcclb.com. complaint in our Complaints, Compliments and Comments Policy*. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. Well versed in excuses and trying to overcharge tenants. 0000012248 00000 n You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . 0000007295 00000 n I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Hi John, thanks for your review. Do you have a community champion in your neighbourhood? Thanks for letting us know about your experience, Karen. Thanks Sandra! Thank you Tracey. Stonewater Construction LLC | Better Business Bureau Profile This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. GB. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. They must have a lot of work to do. Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. Your name * . Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. I can't go out for long due to having to keep emptying bowls of water. If youre not sure what to do, get in touch with us so we can help. !Thank you soooo much for helping me get on my feet with things I needed for my property. Gail Walker of Stonewater always responds to my questions and is always there to help. 0000072804 00000 n https://www.stonewater.org/get-involved/community-champions/. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Featured review. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. Enjoy your new home! Planned improvements are different from the repairs you report to us when something isnt right in your home. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream Stonewater Roofing | Complaints | Better Business Bureau Profile With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Definitely recommend in all areas, Thanks Abby. She has been kind and supportive all the way through and very understanding. We aim to respond to all email queries within two working days. If your home is under 12 months old, find out about how to report any defects and other useful information here. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. MR. Mrs Ruth Soden. I'm really sorry that you've had to chase us for the correct email address repeatedly. Copyright Stonewater. This review was chosen algorithmically as the most valued customer feedback. Please bear with me. Is all ok now the painting has been done? Find out how we combat fake reviews. FSS is committed to its customers! I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. Stonewater Roofing Review: Residential roof - ComplaintsBoard.com They are punctual. 0 I can see that it you have been trying multiple times to have your problems heard and resolved. That's great to hear, Amy, I am pleased :) Thanks for the review! What a wonderful review. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. Krissy was fantastic and was able to chase up the application at every point. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Companies can ask for reviews via automatic invitations. We offer a wide variety of financing options and stand behind our services with a variety of warranties. This form will not work unless you enable cookies. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. You must do this within 15 working days of our response. Do Not Sell or Share My Personal Information. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. When they did, they pulled my dryer vent pipe loose inside the wall. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 19 reviews. House was handed to me smoothly. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. She has been emptying a bucket of leaking water 3 times a day. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. I understand that the wait would have been frustrating. We also ensure all reviews are published without moderation. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. Thanks for leaving a review Natalia! The broken Perlin was replaced, but the rafter was not fixed. Used them three times already. They did say they would fix the rafter, but as of today it has not been done. Anyone can write a Trustpilot review. This page is designed to provide you with useful information about our repairs service. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. That housing provider was shocked at the rise and called it '' unneccesary.'' By doing this, our aim is to deliver great customer experience as often as possible. Sam has been very professional and her communication has been brilliant. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Stonewater at Southern Highlands | Blue Heron They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Find out schedule planned improvements. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Stonewater Limited (202000534) - Housing Ombudsman This form will not work unless you enable cookies. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. 'communal heating'? Suggested companies are based on peoples browsing tendencies. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. I have constant smell of damp in my house. I had two-bathroom vents that vented into one of the wind turbines. not going to fresh air. Breaching data protection policies and staff still working from home with our personal information. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. Thanks Kirsty. All rights reserved. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> I had really good experience. Love my new flat and cant wait for many happy years to come in it. Stonewater is an extremely diverse company at all levels. To be called or to. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. You can access MyHome on the web or via the MyHome app. 2023 Trustpilot A/S. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb Also d/b/a - Kitchens & Baths Unlimited. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. I can see that someone has arranged to come out and have a look at the issues you're describing. Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. When they arrived, they started removing everything on my roof. Stonewater Inc accepts the following forms of payment: Check, Financing Available. Also, you can get the smell from one bathroom to the other. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. The easiest way to report your repair is via MyHome. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. 0000006695 00000 n My mother calls me in tears, I just dont understand how you think this is acceptable. Julija assured an easy and smooth process. Good bye. Hi Kim. - Hani. I sent an email to Stonewater this year, but never received a response. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. Stonewater Roofing Reviews, Ratings | Contractors near 605 S Broadway I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. They agreed to remove the ridge vent and put the wind turbines back, which they did. I told him I was not paying for the repairs, and he hung up. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey!