verizon trade in problems

Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. So I was offered $800 through 24 months for my iPhone XR. How can I get information about my trade-in submission? Verizon's awesome 'broken phone' deal is back with a bang to give T I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Welcome to /r/Verizon! So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. You dont have to put your credit toward a new phone. Not a Verizon customer? Here's where to find the UPS QR code: The code displays during your trade-in request. Verizon will pay for shipping to return the trade-in. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Refer to Trade in your mobile device FAQs and video for more trade-in information. The other day, I noticed, they appraised my phone for $142. Your Device ID and IMEI are listed under the Device Information section. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. After you accept the trade-in credit and send us your device you can't get the device back. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. Hi! or put that toward a. device. Thats what my trade in status said on the app. You'll also get an email with instructions after you submit your trade-in. If youd like, you can apply it toward your bill, or save it for a future purchase. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. No trade-in value will be provided for these items, and they won't be returned. Please send us a Private Message for additional assistance. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. What the hell is going on? You may want to make these calls when you can sit, take notes and wait on hold. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. Choose which devices you'd like to trade in. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. Thank you for reaching out to us! wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Then press zero for an agent. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Please send us a Private Note, to take a closer look. Verizon Wireless Trade-In Program: Their Customers Will Love It Trade-In Value: Your Top Questions Answered | Articles | Verizon Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Use our. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Verizon's latest deals now include up to $800 off with an upgrade {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"