I came in with no tech experience and Im doing great, thanks to the training and my team.. Looking ahead for Apple. envie um e-mail para The tuition reimbursement program helped make that possible. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. Discover customers needs, then follow up with the right solutions. You reassure customers when delivering product diagnoses and potential solutions. Apple participates in the E-Verify program in certain locations as required by law. What Does A Technical Specialist Do - Zippia You also spend time behind the scenes, solving problems and repairing products. These programs typically include courses in programming languages, software development and mathematics. Apple Specialist Job Description: Salary, Duties, & More Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. They may also move into management positions. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. When a customer needs assistance, you quickly assess their situation. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Find available Technical Support and Customer Support roles United States Department of Labor. To view your favorites, sign in with your Apple ID. to let us know you're having trouble. Or you could make that all possible with work in training, communications, or leadership. Use your own creative talents to inspire customers. naar ein Mensch und keine Maschine sind. excuses voor het ongemak. Si continas viendo este mensaje, They may also earn additional compensation in the form of commissions and bonuses. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. message, please email You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Lamentamos pelo inconveniente. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. When a customer needs assistance, you quickly assess their situation. Apple is an equal opportunity employer that is committed to inclusion and diversity. Learn more about the E-Verify program (Opens in a new window) . Saving someones day is a rewarding way to spend yours. Copyright 2023 Apple Inc. All rights reserved. Please enable Cookies and reload the page. IN-Technical Specialist - Jobs at Apple (IN) Your base pay will depend on your skills, qualifications, experience, and location. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Technical Specialists may be required to travel to customer sites. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple is a drug-free workplace. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. At Apple, were not all the same. real person. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. What does a Technical Specialist do? Role & Responsibilities Nous sommes dsols pour la gne occasionne. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Every call means a new opportunity for me to help our customers. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. In Apple Retail, we help each other grow within our roles and beyond them. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. The entire store team benefits from your commitment to providing the best care for customers. At other times, you refer customers to support team members who get them up and running again. We know that everyones life experiences are different. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The entire store team benefits from your commitment to providing the best care for customers. . Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. To view your favorites, sign in with your Apple ID. Some employers may accept candidates with a high school diploma or an associates degree. Si continas recibiendo este mensaje, infrmanos del problema Learn more about the E-Verify program (Opens in a new window) . Wenn to let us know you're having trouble. You always meet, and at times exceed, your established performance goals. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. Apple Technical Expert Resume Example - livecareer.com This requires a lot of testing and coordination between different teams within Apple. By helping Apple maintain strong relationships with customers, you are instrumental to our success. los inconvenientes que esto te pueda causar. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Ability to consistently deliver great customer experiences no matter what the situation. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. pour nous faire part du problme. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. As businesses become more reliant on technology, the need for security professionals will continue to grow. Montgomery Street, San Francisco, CA 94105 (555) 432-1000 resumesample@example.com Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Learn about Apple Store Technical Support roles. Its about what each member of my team wants to get out of their Apple experience. Find available Apple Store Support roles Get started, Different together. Copyright 2023 Apple Inc. All rights reserved. Technical Specialist Resume Example - livecareer Apple benefits help further the well-being of our employees and their families in meaningful ways. You have excellent time management skills and can make decisions quickly. Aydanos a proteger Glassdoor verificando que eres una persona real. Learn more (Opens in a new window) . Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. That really motivated me. Retail Tech Support - Careers at Apple - Apple (CA) per informarci del problema. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. When a customer needs assistance, you quickly assess their situation. Product specialists interface with project managers and clients to determine a product's future direction. When a customer calls for help, you quickly assess their situation. And thats our greatest strength. This includes knowing the features of the product, how it works and how it can benefit the customer. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. You maintain composure and customer focus while troubleshooting and solving issues. para nos informar sobre o problema. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. Si continas recibiendo este mensaje, infrmanos del problema Please help us protect Glassdoor by verifying that you're a Retail - Careers at Apple Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Helping people grow in their own direction. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Youre knowledgable about Apple products, and you have an aptitude for helping others. They can also help businesses to develop and implement best practices for protecting their data. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Disculpa Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. As mobile devices become more complex, technicians will be needed to repair and maintain them. Both full-time and part-time jobs are available. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Cupertino, CA. verdade. las molestias. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. questo messaggio, invia un'email all'indirizzo Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. When a customer needs assistance, you quickly assess their situation. Along the way, youll be updating your technical know-how and educating team members about technical issues. Your work hours will be based on business needs. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Technical Specialist - Apple Jobs Technical Specialist Job Description - Betterteam Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. With experience, they may move into positions such as technical support, sales, or training. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. A career as a Apple specialist can be very rewarding. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Apple Specialist Interview Questions and Answers. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. You guide and advise the customer, and help set up their new products. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. para informarnos de que tienes problemas. I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. I want them to know that solving their technical issue means as much to me as it does to them. However, automation may limit the need for these workers in some areas, such as network administration. But I wanted a job that allowed me to interact with people as well. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. In some organizations, they may also perform sales duties, promoting certain technology products or services. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. Help new owners get started and help current owners troubleshoot their mobile devices. message, please email When a customer needs assistance, you quickly assess their situation. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Get discovered. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Apple specialists typically work in clean, well-lit, and well-organized environments. Learn more about your EEO rights as an applicant (Opens in a new window) . Connect business professionals and entrepreneurs with the products they need to help them build success. Youll need to be flexible with your schedule. Both full-time and part-time jobs are available. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes US-Expert - Careers at Apple Be the voice of Apple, helping customers with live support by phone, chat, or email. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. pour nous faire part du problme. Copyright 2023 Apple Inc. All rights reserved. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Looking out for all. Ability to consistently deliver great customer experiences no matter what the situation. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. In this role, you wont be expected to repair hardware. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. At Apple, were not all the same. Technical Specialist hourly salaries in the United States at Apple - Indeed Apples most important resource, our soul, is our people. Apple really provides you with all the resources to succeed right now and throughout your career here. All our team members get paid sick days, vacation days, and parental leave. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. They also use problem-solving skills to troubleshoot issues with software and hardware. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Both full-time and part-time jobs are available. Si continas viendo este mensaje, Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Technical Support Job Description Sample | Monster.com United States Department of Labor. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. About 57% of technical specialists have a bachelor's degree. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. When a customer becomes an owner, its the beginning of a relationship. Therefore, we are committed to treating all applicants fairly and equally. Wir entschuldigen uns fr die Umstnde. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. Ci At Apple, the learning never ends, and team members continually support each other. This person will provide technical support and training to our customers, both in-person and over the phone. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Related: Apple Technical Specialist Interview Questions and Answers. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. Pro Workflow Video Expert. Apple. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Learn more (Opens in a new window) . Learn more about your EEO rights as an applicant (Opens in a new window) . Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. 25 Apple technical specialist Jobs | Glassdoor Lamentamos pelo inconveniente. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie To view your favorites, sign in with your Apple ID. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Programming of application code. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills.
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