We're here for you! The DPD claim process might take an average of 2-3 days depending on the service error. How does that happen?? Please enter the email address you used to book the parcel and the DPD reference number. Very pessimistic but on the experience here, probably quite realistic. GELDERD road leeds, Air India, IndiGo: New record as 4.56m Indians take flights in a day, Currys item/DPD - they failed to follow delivery instructions - parcel missing. Advice Please. is is a big joke????? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Am I entitled to an immediate refund or do i have to wait until the investigation is over? https://t.co/16RzCXdrF8, National Tyres/Autocare - Faulty Repair on vehicle - want to give me the vehicle back - no time to fix it, UKPC/DCBL 2019 PCN PAPLOC Now Claimform McDonalds . If you believe your parcel is missing in transit, we advise that you check whether or not your parcel has passed its expected delivery date. So on the 27th of December we sent a coffee machine to sage for repairs. The really annoying thing about this case is that DPD delivered a separate package from a different seller and have the same signature/initials for this (which we got fine). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/discussion/comment/77797580#Comment_77797580. The inquiry takes a maximum of 10 days to be taken care of. Wow serious business!! Call our Customer Service team on. Because of this I had laid my bins down in the driveway to prevent them flying into the neighbours, which leads me to my next point of the bin not even being mine. I've got in touch which pc specialist to ask for a refund so i can go and buy with gladiator pc who hopefully won't lose a 2k order so easily and will maybe get in touch with me to let me know what's going on if that ever where to happen. Some would say theft charges should have been pressed. - Paying by cash or bank transfer??? DPD stolen package. I get that you lost my parcel, I dont get how you managed to tell me wrong stuff every time I called you. certainly lost but as long as DPD is not closing investigation, no cancellation possible. https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim Where is my money?? I look forward to hearing from you soon. Unlimited access to email notifications, logistics intelligence & more at zero additional cost. Yeah I am at work still, sorry. and our Archived post. This does not necessarily imply they handed it to a wrong address. Why don't you change your profile picture?? I ordered some stuff online for my new PC from various sellers online. Hello all! The main issue started about a week later, when using the tracking number provided nothing showed up, not even DPD having received. DPD "lost" my PS5 last year, for which Curry's eventually replaced. I paid for PCS to deliver me a PC which they haven't, it has gone missing and the fact alone that it's missing and unaccounted for leaves me not to trust the product and entitled to a refund, hopefully anyway. I'm just looking for some advice from people with maybe similar experiences. Claiming DPD compensations regularly can help your business to easily save up to 20% on your overall shipping spend. The pc is pcss responsibility until you sign for it. If they can't locate it then they'll pay out compensation to the seller (PCS), but it usually has to go through a few admin hoops and then finance sign off before they send the cash, so it can take a little time to get back to the seller and then the customer. I was sitting in my front room and saw a white van swing by but I did not receive a knock on the door. DPD have lost my parcel! Begin by sending a statutory request for your personal data. So check under your mat, next to the front steps of your house, your mailbox, flower vases, on the fence, or next to your doorbell. Heres a tip, dont promise a phone call and a delivery and then do the opposite. The Customer should confirm any loss or damage by providing the Company with evidence supporting such claim within 28 days of request for such evidence. I needed the phone for a new job on Monday. I called DPD the following Monday 4 September and they promised to launch an investigation! The sender will request for an investigation of your package. Beware of homophones! A used car? - You must notify us within 28 days from when the parcel was collected or received by us. The claims process with a courier for lost or damaged itmes can take quite a while. Missing and Lost Parcels With Courier Companies - Eurosender Blog (I spent approx 3hrs on the phone today trying to get this resolved or get some sort of update, no live chat, no email replies etc) Also hearing Michelle's story in one of the other ongoing threads it has just made me regret shopping with PCS. Been offered a courtesy car? Are you overpaying up to 20% on every shipping invoice? Select. Usually, courier companies will not initiate further investigations if the customer does not contact them for that purpose. I find these situations totally bizarre ! It's important to note that only the contract holder can register a claim with us. WTF??? Right now things are pretty damn wrong though, so almost anything would be progress. Get predictive alerts for parcel delays, offer timely order updates and branded tracking experiences. 1 No credit card required. Five pounds debited to my account, and a delivery for the coming weekend scheduled. The courier company will try to locate your package in one of their depots and deliver it to you. Things DPD lost: my parcel, my money, the plot, etc. I have sat on the phone, emailed the person I was instructed to and have no reply yet at all. I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. To be eligible for a loss claim: - You must notify us within 28 days from when the parcel was collected or received by us. --------------------------------------------------------- ? Not only should that be frowned upon for obvious reasons, we're currently experiencing 50mph winds with wheelie bins acting like kites. Please enter the email address you used to book the parcel and the DPD reference number. How do I make a claim for loss/damage? | DPD Local I really don't have the time to research for another suitable budget phone as I've got a lot to do to prepare. - The actual value of the parcel is paid up to a maximum of EUR 520.00. Alternatively sign in to your account or register with us if you haven't already (make sure you use the same email address you used to book the parcel). Before starting any claim procedure, you have to check if the courier driver left a delivery notice at your door. From service failures to invoice errors, learn how you can recover refunds for 50+ carrier errors and save up to 20% of your shipping cost. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The call center lady went back and forth for a while about the five pounds but eventually told me the best she could do was re-arrange delivery for the next Saturday. Support: Help & Contact | Support DPD - DPD Croatia Buying any goods or any services??? So as the title says Dpd have said my package has went missing in transit and they've no idea where it is an are investigating. Liability in case of loss is under the Universal Postal Union conventions. Failing to deliver as scheduled once is unfortunately, twice is starting to look incompetent. By the afternoon I thought I should check, so I called DPD and a call center operative told me my parcel wasnt coming, apparently it was stuck inside an impenetrable trailer. 16-11-2017 5:17pm #1. ra0044. So they must be notified immediately if you have any doubt or hesitation that your parcel could be missing or lost. I am no expert on customer services, but I can think of many ways DPD could at least try to make this if not right, a bit less wrong. Nope. My parcel hasn't been delivered - DPD Local Online I'd imagine PCS can't do anything until DPD completes their investigation as the PC will be insured, and if found lost or missing DPD will be liable for it. If you want the smartwatch badly then by another if you have the money and this time use your credit card or debit card and then you stand a better chance of getting a chargeback from your bank. It is 10pm Tuesday now and I am still waiting for any response to my tweet from Sunday And how about the 5 pounds I paid for Saturday delivery, is it lost too. If its lost in transit, pcs will simply claim it back from DPD. Privacy Policy. I have read through the Q1 and defence filing system. How about reassuring me that you havent lost my five pounds, will refund it since the delivery obviously hasnt happened as it should have done, and will give my the very best complimentary delivery service when my parcel finally comes back to your depot? If you think your parcel is lost, you should: If your parcel is lost, sometimes courier companies can track it down. PCS will still be liable for your refund yes, but before paying they have to open the ticket (which they have done) with DPD and get confirmation from DPD that this definitely has gone missing and has not been delivered before contemplating a refund. I'm going to wait for the signature dispute to come back but if worst comes to the worst what options do I have? DPD lost my parcel | AVForums 0121 275 9222: Products & Services. It's out of warranty so we had choice of either shipping it to them or them sending out an engineer to repair, the latter being more expensive so we chose to ship it. DPD Missing package I ordered some stuff online for my new PC from various sellers online. (a) The Customer must notify the Company of any loss or damage giving rise to a claim within 14 days of the date of despatch. - If your parcel is past its expected delivery date, you can contact us to open an enquiry. https://t.co/JVIScYLny5, Unresolved Warranty Claim for Faulty AirPods & Lost Return Package @amazonDE. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The fact that I had paid five pounds for a Saturday delivery that had been failed three times now, and would apparently never be honored was still lost on the experts at DPD customer service HQ. I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. Sad to see so many posts with similar issues as me! Really not happy - and no further on with a pathetic ripped box not fit to transport a cuddly toy sitting in the hallway with a damaged POC and one still missing. My parcel hasn't been delivered - DPD PDF How to correctly file a claim for your parcel - DPDgroup Further edit- This has become quite inconvenient now. I called DPD to rant about how idiotic this is. Helping You To Answer Your Query - DPD (UK) This time of year there are piles of cards (and quite a lot of parcels) in every office every day that can't be delivered. Problem with utilities company or phone/broadband? (d) In any event, any claim made by the Customer must be made within one year from the date of despatch. I have no contract with DPD tho so surely I should be able to get a refund now and PCS can chase up their contract with DPD? Later, the department will check whether the customer is entitled to compensation based on their Terms and Conditions. hi, i had a delivery from GAME.co.uk via DPD yesterday, the package got delivered and signed for at 4pm by my neighbour. Youll also get notified whenever we broadcast a new webinar :). If you issue a claim then you can count on 14 days for the letter of claim, either 14 days or 28 days for a defence to be filed then to mediation I suppose you're looking at four or five months at least before any chance of the problem being resolved. To have an automated claim process Sign Up with LateShipment.com and automatically file claims for eligible refund. Awaiting feedback from the Forum. I dont get how you lost my money. DPD reserves the right to take appropriate action if you act in violation of the foregoing. If UPS have failed to deliver your parcel or you think the package was stolen, you can make a claim. Actually yes - I bought a table from Amazon and the driver put the parcel on a random persons door and snapped a picture. Please help the CAG. Can I charge back this? Registered in England No. I dont care if you have returned it to the sender, contact the sender and sort it out! In case there are any GLS ParcelShops, the courier driver might use them as an alternative delivery address. Anyone else had a parcel stolen by the delivery driver? : r/AskUK - Reddit What about the five pounds I had paid? - To start the enquiry process,click hereand enter the details of your parcel, then follow the on-screen instructions. Select. the package was a 300 PlayStation 4. i arrived home at 6pm and went over to collect it. Paolo didn't get back to me so I phoned DPD who said a ticket was opened but as yet they have no idea where the package is, it could turn up it may not turn up and basically don't contact us for updates to contact PcSpecialist. I'm just looking for some advice from people with maybe similar experiences. UK Services - Send a parcel | DPD Local Online DPD Lost My Parcel. It . You need to understand though that this won't be resolved very quickly. If you had paid by credit card or by debit card, it would be much more straightforward. Trigger automated tickets for delivery-related issues to proactively and quickly resolve customer issues. Help Contact DPD Helping You To Answer Your Query How can we help you? Analyze your invoice automatically and identify service errors which are eligible for a complete refund, The system will automatically submit DPD claim for eligible failures which instantly reduces your shipping spend up to 20%. Sony TV faulty within a year, who is responsible. I thought make it right was optimistic in the circumstances, and I was right to be skeptical. Its now day 10, the tracking number still doesn't work and we haven't heard anything from them. It may not display this or other websites correctly. In case your flat or accommodation has a reception or gatekeeper, you should also check if your package were left there by the courier driver. Filing regular claims and consistently holding shipping carriers accountable for their performance promises usually brings a noticeable improvement in the service you receive from them. what happens if they just can't find it? DPD have lost my parcel - Postal and Delivery Services - Consumer I don't mind you being blunt, clearly I'm frustrated when giving my views and yeah it's only been 1 day. - If your parcel is past its expected delivery date, you can contact us to open an enquiry. I would have preferred it if DPD just told me Hey mate we just hate you so we brought your dumb parcel to your stupid house then burned it in the middle of the shitty street you live in because that is what you deserve.
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