Broadband only, but superfast! Not available on fibre. Discover SME solutions So, you know youre on a plan you can count on. New customers only. Thats it. See information on compensation scheme athttps://business.bt.com/compensation-scheme/, Hybrid Backup and Always Connected Guarantee. The fastest way to get help is to use live chat. Work faster, smarter, safer, and stay connected with your world. We also have some other important information and terms that apply to BT's standard products. Price excludes 20% VAT, 9.95 hub delivery charge and 10 broadband activation charge. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How do I set up, change or cancel my Direct Debit? | BT Business No, you are free to purchase your own phone. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. If you'd prefer to write to us, you'll need to include your name, address,account numberand mobile number to cancel a mobile account. Average speed boost based on tests showing median uplift of 20mbps in download speeds (rounded to the nearest whole Mbps) over a 24 hour period. To remove a line or item from your order, select the appropriate line and click the red 'cancel this line' button. I don't know how long but again check with your BT business adviser. If you have three or more Wi-Fi Discs, you can request for a BT engineer to visit your Site to maximise performance. Going back to work? And our minimum speed guarantee means if your broadband drops below your minimum download speed, and we cant fix it, you could simply walk away. Commitments to keep your business thriving. And in most cases, you dont even need to contact the provider you want to leave to cancel your contract. Contact Us | BT Business Contact Numbers | BT Business What are the BT Calling Plans and how can I change to a new one? Application for Cottage - & Small-Scale Industry License. We may need to speak to you, so please include a daytime contact number as well. We can only provide technical advice to customers who have a maintenance contract. The following terms and conditions apply to BT Business Total Broadband products (legacy broadband products) (as set out in the terms and conditions) ordered on or before 14 September 2014. EN. Price excludes 20% VAT. What is Cloud Voice Express and how do I get started? Uplift in speed is not guaranteed and any uplift will vary depending on your indoor EE 4G Network coverage, the time of day and the number of people using the network. Choose your leased line plan Compare leased line pricing and find the best fit for your business. The time is now 21:29 and I have been on the phone to customer services who said that the Order Management Department left at note 'around 3 pm to say that they can't stop the disconnection because 'it's too late.'. You can cancel the Amazon Prime Video Premier League subscription up to 23:59 on the 17 th October without charge. If you'd prefer to write to us, you'll need to include your name, address, account number and mobile number to cancel a mobile account. Track the progress of faults you have reported 24/7. It may take different forms, but youll no longer be tied to a specific exchange area. A commercial premise is defined as a location which wants to take BT Sport in a non-domestic property i.e. Unfortunately not because traditional phones wont be compatible, but dont worry we will send you 1 x new digital phone for free if you purchase one of our digital phone line packages. You can get onto our Wi-Fi as long as you're in one of our Wi-Fi hotspots and your device has wireless internet. Phone opening hours are: Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 9am to 6pm Notification We'll always notify you when your contract ends. So you can browse and download everything you need without ever slowing down. 08702 - Charges vary T&Cs apply. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. Your first bill will usually have your first full monthly/quarterly charge, with a smaller partial period on top. BTnet Express From 50Mbps Ideal for smaller businesses If you have paid . Now, the responsibility for managing the switch lies with the provider to whom a customer is switching. We have up to 3 months from the time your order is placed to fulfil your expert set up order, and it is offered free at our discretion. Once your order status shows as 'completed', cancellation or amendment is no longer possible. Subject to the BT Expert Set up T&Cs. Manila airport power restored, as outage triggers flight cancellations There's a minimum term for most BT products. Can I have an alarm with a digital phone line? Unfortunately, the virgin installation wasn't as simple as we hoped (being a new building) and it will take 3/4 weeks before they can come back. We're updating the BT General Terms and the following product terms: BT Business Broadband, Calls and lines, BT Cloud Phone, BT Cloud Work, BT Cloud Voice Express, BT Business Mobile and BT One Phone. BT business solutions Work faster, smarter, safer, and stay connected with your world. The Complete Wi-Fi Guarantee is valid for a period of 6 months from the Service Start Date. BT would rather you stayed, so it's possible you will be offered a discount or an upgraded package as an incentive to remain. What you're charged depends on how long is left to run on your contract. The contract for customers ordering BT Business Broadband products on or after 15th September 2014 is made up of: the General Terms - which you can find under the General Terms sub menu above; the BT Business Broadband Schedule to the General Terms - you can find the latest terms below. 01:30 PM. For full terms and conditions, please refer to the BT Business Broadband, Superfast,Ultrafast andHyperfastSchedule to the General Terms. The monthly price shown will increase from April 2024 every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. The following documents make up your contract for Cloud Work Service: - Cloud Work Schedule to the General Terms; - RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule; - if applicable, the Cloud Work Contact Centre Annex to the Cloud Work Schedule; Cloud Work Contact Centre,Annex to the Cloud Work SchedulePDF 229KB. All-inclusive phones are only supplied with digital phone line packages. The easier the switch, the shorter it should take. Work out how many monthly payments are left and add them together. If I can't get an answer from BT re cancelling a p - BT Business They also let you share pages with social media sites. You can always sign up with a new provider in anticipation of your scheduled end date. Make sure you're always connected with mobile, broadband, phone systems and more. Standard prices apply from month 25. We use cookies to do things like remember what you've added to your shopping basket and show you content we think you'll be interested in. T&Cs apply. 08:00 - 18:00. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Nice and easy, what you want and where you want it. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. THE REQUEST TO CANCEL/ DELAY THE DISCONNECTION. Price excludes 20% VAT. Read the BT bundle terms for your broadband service (PDF, 151KB), Your company details - if you are stuck on your business type, we have a help guide to assist, Your contact details for the account and set up, install and deliveries, We may need personal details to carry out credit checks if appropriate, Your payment details which are encrypted securely for your protection. 168 saving based on standard price of 49.95/month over a 2-year contract. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. User guides and video tutorials for BT One Phone, Want to write in? Why is there an installation charge when there is already a socket there? Read on to see our answers to some of the most commonly asked questions about switching broadband providers. Monday-Friday 08:00-18:00, Pay bills, query charges, discuss billing, You'll need your device and account or mobile number when you call, View and pay bills, and more in My account 24/7. BT Business broadband is ideal for businesses who need more from their internet service, such as powering VoIP phone systems, hosting websites, sharing files between locations quickly and securely, or keeping a large enterprise running harmoniously without dips in connectivity. Your service is subject to terms and conditions found athttps://business.bt.com/terms/under the Broadband and internet and Mobile services sections. Customer accounts tend to involve unique characteristics (such as the level of technical problems encountered, or the physical distance from Openreach pavement cabinets), so no two contracts are identical. The Customer Service Compensation Scheme is contained at Part C of the BT Business Broadband Schedule. 30-12-2019 It is possible that you may be overpaying currently for slower speeds if you are out of contract. Please update it and try again. To substitute a product on your order with a different product, we recommend that you add the new product to your order before removing the old one. Most broadband contracts lock business customers in for a minimum term of 12 to 24 months. Cloud Voice Express appThe Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection. What will happen with my new digital phone line if I move? You can confirm your broadband contract start date by logging into your online business customer account, or by studying the small print in any paperwork you received when the service began. The lead time for Broadband to be connected with a line is around 14 working days, but if you have Hybrid Backup, you can get connected and soon as the following day via EEs network. Fix faults: Switch your device off and on again - it fixes most problems. How do I access voicemail or divert calls on my phone system? Application for Renewal of Cottage - & Small - Scale Industry License. By this point, it might be worth gritting your teeth and seeing out your contract, since a dispute could take longer to resolve than the amount of time left on your contract. You can also Cease and Re-provide, this could be when you're currently using services that are not yet switchable through the Gaining Provider Led process, and you may or may not wish to retain your number, or you are coming from a Cable Network and do not wish to retain your number. In some cases, it might be possible to cancel your BT service without paying an early cancellation fee. Business Tax Services - Hillsborough County Tax Collector Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays. 2. Business is unpredictable. Details for each Calls and Lines Package including: are set out in the relevant Annex and Section 56 of theBT Price List. The first thing you should do is contact the provider you wish to switch to and they will be able to explain the process you need to follow. I was advised to call in at 9 am and speak to them, despite them leaving a note to say that they are unable to push back the disconnection. Taxes for new businesses can be paid at any time during the year and are prorated beginning April 1, at which time a half-year fee . Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. 240 saving (33%) on Fibre 38 Broadband only based on standard price of 29.95/month over a 2-year contract. BTnet Leased Line | Leased Line For Business | BT Business *not 7 days after receiving your Hybrid Backup device. The following documents make up your contract for BT Cloud Voice and Cloud Voice SIP-T: - BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms; - Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule. Which type of Cloud Voice product have I got and where can I find help? Click the button and choose a domain technical enquiry form. Discover solutions that are built for your business, whatever you do. the deposit will be refunded in reasonable time frame - provided you pay you bills on time. Mobile costs may vary. If you can't find your terms listed here, please refer to the Legacy dropdown below. Track your order and check delivery or appointment details. How will I know if an engineer is needed? 4. Calls to UK landlines and mobiles are free for up to an hour. I do hope you can sort something out with this! Click OK to accept cookies and continue. Offer available 03/04/23 08/05/23. Businesslist - Government to Citizen | Royal Government of Bhutan BT Sport for business is intended for commercial premises only. Yes you can, if you have a current dependency on a product that is not yet compatible with a digital phone line you will still be able to purchase a traditional phone line but you will have to migrate in the future. Monday - Friday. New customers only. if you wish to retain your email address you would need to keep your business broadband with us. It also improves your employees health and safety, & on-site security. Offer ends 8 May 2023. Small businesses have to keep every penny they spend under close scrutiny. If youre transferring an entire broadband bundle or switching the type of broadband - for example, upgrading from ADSL to cable broadband - this can take longer as your new set-up may require installation. Your provider has to say what fees will be paid if you cancel during the minimum contract term, and whether you need to return any equipment they provided you with. Use our Business Connectivity checker to see what broadband and ethernet options are available to your business. Please note that as of 29 November 2020, Early Termination Charges are subject to VAT. The making and receiving of calls is identical but you have the additional portals and apps available to you. This depends on a number of factors, so we can't give you an exact timeframe, however you should expect to receive this usually within 7 days of your full service going live . If it ceased already the only thing we could really do is reprovision the line, but that would of course link you in to a new contract, which I appreciate is not really feasible if you are moving to another service provider. If you don't want to share the network with anyone else, and need faster connectivity, then our leased line service providing dedicated internet access might be for you. You will be able to view these terms when you click on your product below. What is SIP ALG and how can I stop it causing problems? How do I reset my MiCloud voicemail passcode? Our contracts are set up into three main parts to make it easy for you to understand. Unfortunately you're using an unsupported browser. PDF Conditions for BT Business Services Free from UK landlines. Please see minimum guaranteed download speed for more information. BT Business broadband 2023 Spring OfferFibre 38 Broadband Only. All information previously contained in the Charges Schedule is now atSection 52, Part 6 of the BT Price List. These services allow customers to make and receive calls over the internet. If BT don't need or want the money then the direct debit will be cancelled. Were working hard to get the whole of the UK covered, but its still unavailable in some instances. It clearly isn't ok by any measure. Do you get a phone included on traditional phone packages? We will let you know - we can check what is and isn't live within your location and identify the quickest and best way to provide your service. The services included within the Calls and Lines Package are provided under the separate contracts that apply to those services. Subject to having a Cloud Voice Express service with BT. We may also need. New customers only. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. 1 How To Cancel Your TalkTalk Broadband Service 1.1 Changing Broadband Provider 1.2 Moving Home 1.3 Other Reasons 2 Early Exit Fees on TalkTalk 3 Alternatives 4 More Information How To Cancel Your TalkTalk Broadband Service The way you cancel your TalkTalk service depends on which of the following situations you're in: Based on your address well either supply you with Fibre that comes to your property via a cabinet and copper or full fibre. . Thefollowing documents make up your contract for your Retail Connect service: -the Internet Out of the Cloud Schedule to the General Terms foundhere, Purchased Equipment Financing AnnexPDF 562KB, BT Business Broadband Voice (VoIP)PDF 112KB, BT Business eSaver Broadband, Calls and LinesPDF 306KB, BT Business Hosted VoIP (Enhanced Service)PDF 45KB, BT Cloud Voice and Cloud Voice SIP-T- these terms and conditions apply to BT Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 -PDF 384KB, BT SIP Trunk- these terms and conditions apply to BT SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB, Conditions for BT Business Broadband Advanced ServicePDF 52KB, Service Schedule for BT Business Broadband Advanced ServicePDF 37KB, Service Guarantee for BT Business Broadband Advanced ServicePDF21KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022(if ordered between 1 September 2021 and 27 March 2022) PDF 325KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms(if ordered between 4 February 2019 and 31 May 2021) PDF 253KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup(if ordered between 1 June and 31 August 2021) PDF 305KB, BT Business Broadband Schedule to the General Terms(if ordered before 4 February 2019) PDF 305KB, Value Added Services Annex to the BT Business Broadband Schedule(if ordered between 10 April 2017 and 25 November 2018)PDF 264KB, Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017)PDF 178KB, Service Schedule for BT Office AnywherePDF 367KB, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level AgreementPDF 132KB, Service schedule for BT One Phone ConnectPDF 333KB, Annex to the Service Schedule for BT One Phone Connect BT One Phone Coverage SolutionsPDF 78KB, Annex to the Service Schedule for BT One Phone Connect Private Voice Extra & Private Data ExtraPDF 84KB, Online Starter Kit for Office 365 (On or After 13th July 2015)PDF 340KB, Web Consult & Build Service SchedulePDF 61KB, BT Business IT Site Manager Subscription ServicePDF 319KB, BT Business IT Support Manager pay per use on-site ServicePDF 142KB, BT Business IT Support Manager PC Incident ServicePDF 137KB, BT Business IT Support Manager PC Subscription ServicePDF 144KB, BT Business IT Support Manager Server per incident ServicePDF 121KB, BT Business IT Support Manager Server Subscription ServicePDF 127KB, BT Business IT Manager On-Site Repair Subscription ServicePDF 178KB, Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by BT (before 5 March 2018) -, Conditions for BT Business ServicesPDF 194KB, Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BTPDF 298KB, Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft Office 365 Small Business Premium offered by BTPDF 179KB - Applicable to new customers entering into contracts on or after 10th October 2011, Charges Schedule for Microsoft Office 365 Small Business offered by BTPDF 144KB - Applicable to customers whose BT email service was upgraded and moved to a Microsoft platform during the period 10th October 2011 through to mid-2013, Microsoft Office 365 Small Business offered by BT Annex to Service Schedule Service Level AgreementPDF 83KB, Mobile Service - Standard Tariffs - applies prior to 15.11.10, BT Talk Time Terms and ConditionsPDF 85KB, Business Circle Complete Terms and ConditionsPDF 73KB, Blackberry Internet Service (with or without Satellite Navigation) Terms and ConditionsPDF 84KB, BT Business Mobile Broadband Terms and ConditionsPDF 86KB, Mobile Service (Business) - Pre 19th May 2014, Mobile Service (Business) - On or after 19th May 2014, Service Schedule for BT Business Mobile ServicePDF 474KB, Annex to the Service Schedule for BT Business Mobile ServicePDF 231KB, Conditions for Business Mobile ServicesPDF 304KB, Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal AssistPDF 322KB, Service Schedule for BT AutobalancePDF 85KB, Service Schedule for BT DatazonePDF 25KB, Service Schedule for BT Business Mobile BroadbandPDF 98KB, Analogue Presented MAC Vision CircuitsPDF 36KB, Analogue Presented PAL Vision CircuitsPDF 36KB, Maintenance of Equipment ConditionsPDF 243KB, Maintenance of Equipment Service Schedule PDF 152KB, Maintenance of Equipment - Customer Service Compensation Scheme AnnexPDF 190KB, UK Maintenance Service Standard Care, Business Care & Business Premium CarePDF 336KB, Audio Broadcast Network ServicesPDF 110KB, Bespoke High Bandwidth Private ServicePDF 200KB, BT Closed Circuit Television ServicePDF 238KB, Bureaufax and Telex Bureau ServicesPDF 26KB, Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PALPDF 34KB, Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV)PDF 37KB, Digital Video Broadband (DVB) ASI Non-resilient ServicePDF 78KB, Digital Video Broadband (DVB) ASI Resilient ServicePDF 69KB, EPS81, EPS82, EPS83, EPS84 and EPS 98 ServicesPDF 34KB, Facility Line Circuits (1, 3, 5 year Minimum Term contracts only)PDF 34KB, Facility Line Circuits (10 year) ServicePDF 146kb, Netstream Corporate/Enterprise ConditionsPDF 348KB, NetStream Corporate/Enterprise Schedule 1 - Opening Contract DetailsPDF 16KB, NetStream Corporate/Enterprise Schedule 2 - Opening InventoryPDF 15KB, NetStream Corporate/Enterprise Schedule 3 - Record of Contract ChangesPDF 67KB, Serial Digital Interface (SDI) Access PointPDF 34KB, Serial Digital Interface (SDV) Vision CircuitsPDF 34KB, Telephone Service from a BT PayphonePDF 30KB, Trial Terms and Conditions - DefinitionsPDF 98KB.
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