Why? You may also need to contact your shipper, as additional compensation may be offered in some cases. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Yes, you can change your delivery address with UPS before the first attempt. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. Thank you for contacting AXS. Thank you for contacting AXS. Due to the high demand of this event most lines for entry will be long. You can access the help page through the main page and then look for the Chat with a Representative option. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). AXS Help Center Ticket Delivery . Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. They will then be able to help you route the package in the right direction. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. 2. I called AXS and waited on the phone for a long time - put on hold, etc. AXS was solely the method of delivery in this matter. Upon further review I do not see where you were told that your refund was denied. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Events may be postponed or canceled for a variety of reasons. Please contact us at **************************************** if we need to update your method of delivery. Yes, police can investigate missing parcels. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. You can try contacting them if you have any questions." ****Additional transportation charges may apply if outside original delivery area. Please be sure when accessing the AXS app you are NOT connected to WiFi. It is also possible that the sender may ask you to send the package back to them. Both you and the receiver can use the packages tracking number to check the status of the intercept request. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. I do see that your refund was approved and processed on 4/18/23. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. UPS will typically hold a package for five business days. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. What is will call and how do I pick up my tickets? The live chat will connect you to a customer service representative, who can help answer any questions you may have. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Members are charged an additional fee for each confirmed 2-hour delivery window request. To begin, contact UPS directly and speak to a customer service representative. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. All fees and charges relating to your transaction will be disclosed to you during the purchase process. com/help. I requested a refund for my ticket due to **** application. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. By clicking Next, you agree to the AXS.com Terms and Conditions. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. You should receive a confirmation after concluding your transaction. Click on Your Account. What are the most common delivery methods? Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. I am sorry to hear that your order was not received. Skip Send Links Send. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. We will notify you by email if this box office collection is required. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 2. in the event description page, in pop-up boxes, or in an email). You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. ***Premium members get two free confirmed 2-hour delivery window requests per year. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. International Association of Better Business Bureaus. You may be required to provide a signature in order to return the package. All ticket prices for events that occur in the United States are stated in U.S. Yes, UPS does have a live chat feature. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Whats the difference between a dust extractor and a vacuum cleaner? Click-N-Ship. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. We have updated our list of supported web browsers. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. 1 Reply GMHoodwink 24 days ago By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. A per-order delivery fee may also be assessed, depending on the delivery method. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). Yes, it is possible to reroute a UPS package. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Due to the time frame to the tournament, Im requesting a full refund. PROMOTION RESTRICTIONS. Depending on the situation, you may need to contact the sender of the package to confirm the change. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Upon your payment in full, you shall be entitled to the tickets you have purchased. Be the first to know. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). During the event, strobe or theatrical lighting may be used. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. On the first delivery attempt, a shipping label is left at the recipients door. They need to release money from resales. Signing up is free, and you can choose between two levels of membership. You can do this through the UPS website or by calling their customer service. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. After I gave them this information, I havent heard anything back in over a week. Get Shipping Help. As a matter of policy, BBB does not endorse any product, service or business. Do I need to enroll in My Choice after I create an account? If you are the sender of the package, you can change the delivery address via your UPS account. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Thanks for signing up for the event guide! To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). If the sender is willing to do so, they can log into the UPS portal to update the address associated with the package. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. To do so, log into your UPS account, select My Delivery and enter in your new address. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. . However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. I have spent the last six weeks trying to receive just an approximate date. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! They shipped my tickets to the wrong address even after updating my address months before. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Enter in the correct address, and the package should be redirected to the right location. Make sure your friend registers their own wristband. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. x. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. If the package still goes uncollected at that point, then the package will be returned to the sender. Upon review we do see that your reshipped tickets show delivered on 3/23. A fee will be charged for additional requests. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Event Changes I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. See details. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. If you are unable to find tickets or parking rights, please check back again. The recipient will then have to contact UPS to arrange a suitable delivery. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name.